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Apex Clean Air AC & Heating Repair
- Heating & Air Conditioning/HVAC
- Salt Lake City, UT
About this business
Location details
3855 S 500 W, Salt Lake City, UT, 84115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 6:00 p.m. | |
| Tue | 07:00 a.m. to 6:00 p.m. | |
| Wed | 07:00 a.m. to 6:00 p.m. | |
| Thu | 07:00 a.m. to 6:00 p.m. | |
| Fri | 07:00 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
My god where do I begin. Received their $49 special in the mail. The guy with the sly smile on the right of the picture showed up saying he is the lead technician. Acts like your best friend and then starts the upsell. Starts at $179 to do the whole house. I am fine with that, but then says he took a picture of a "random" vent in my house, and it came back purple, which means it has mold, mildew, etc... and shows me the picture of my so-called vent with water in it, and can't perform the service, "by law", because it would b... read more
Business response:
Sean, thank you so much for leaving us feedback. What you’ve described is not reflective of the service and professionalism we hold ourselves to, and we take this matter very seriously. Your trust is invaluable, and we are fully committed to addressing your concerns and demonstrating the level of excellence we consistently deliver. We will be investigating this situation thoroughly and taking immediate action to ensure accountability and improvement. Thank you for allowing us the opportunity to make this right and restore yo... read more
Extremely poor service, and pushy sales staff. Will never, ever have this company on our property ever again.
Business response:
Thank you for sharing your experience with us! Delivering exceptional, pressure-free service is central to who we are, and we take it seriously when we miss that mark. Your feedback is crucial, and we are committed to making this right. We’ll be reaching out to address your concerns and show you the five-star experience we consistently strive to provide. Thank you for giving us the opportunity to demonstrate our commitment to excellence.
Extremely poor service, and pushy sales staff. Will never, ever have this company on our property ever again.
Business response:
Thank you for sharing your experience with us! Delivering exceptional, pressure-free service is central to who we are, and we take it seriously when we miss that mark. Your feedback is crucial, and we are committed to making this right. We’ll be reaching out to address your concerns and show you the five-star experience we consistently strive to provide. Thank you for giving us the opportunity to demonstrate our commitment to excellence.
The way the evaluate cost on couple is different than they do on site. Price will hike a lot when tech is onsite. Also upsell a lot of services, end up cost several times than initial expectation. Cannot recommend them.
The way the evaluate cost on couple is different than they do on site. Price will hike a lot when tech is onsite. Also upsell a lot of services, end up cost several times than initial expectation. Cannot recommend them.
Apex Clean Air attempted to defraud us for $4000. Our technician, who said his name was Alex, took an air quality reading before performing our air duct cleaning. The reading was collected in the furthest back bedroom of my home, unsupervised. I never saw the device. A single reading was performed in a single room. I was only shown a photo of the reading on a phone. The reading, which was presented as credible, would imply our air quality was so hazardous as to pose an immediate danger to our three small children. Alex then... read more
Apex Clean Air attempted to defraud us for $4000. Our technician, who said his name was Alex, took an air quality reading before performing our air duct cleaning. The reading was collected in the furthest back bedroom of my home, unsupervised. I never saw the device. A single reading was performed in a single room. I was only shown a photo of the reading on a phone. The reading, which was presented as credible, would imply our air quality was so hazardous as to pose an immediate danger to our three small children. Alex then... read more
I asked the office if they could install a gas valve I had purchased. I told them I wasn't expecting a warranty or that replacement of the valve would necessarily fix the problem of the furnace not cycling on. I was told that it would be no problem and they would charge me hourly to do so without any warranty of course. They were out a week and it was cold but I got on their list for repair. 1. They were late. Not late by minutes or even an hour but hours with no phone call. I had to call them. I was told they had gotten ... read more
I asked the office if they could install a gas valve I had purchased. I told them I wasn't expecting a warranty or that replacement of the valve would necessarily fix the problem of the furnace not cycling on. I was told that it would be no problem and they would charge me hourly to do so without any warranty of course. They were out a week and it was cold but I got on their list for repair. 1. They were late. Not late by minutes or even an hour but hours with no phone call. I had to call them. I was told they had gotten ... read more
Frequently asked questions about Apex Clean Air AC & Heating Repair
How is Apex Clean Air AC & Heating Repair rated?
Apex Clean Air AC & Heating Repair has a 4.8 star rating with 2,892 reviews.
When is Apex Clean Air AC & Heating Repair open?
Apex Clean Air AC & Heating Repair is open now. It will close at 6:00 p.m.