Apex Clean Air AC & Heating Repair

Lyndsay L. 

on Yelp

4 years ago

I called over a month ago to get an appointment. They sent me an amazing email that went over a lot of the questions and concerns I would have and even made sure to call the evening before to make sure everything was still a good fit for scheduling for 4/23 between 9-10. Unfortunately I did not get a phone call until 11:53 and by this time I was not going to be available to go through the whole process. I expressed that nobody had reached out to me tell me there was any issue with my appointment time and I was told that I m... read more

Phil D. 

on Yelp

4 years ago

Same as everyone else, we had a $50 coupon and they upsold up HARD. As far as I know the tech did a good job, and he was friendly. But when he went over the price with us and it came to $413 I said "that's way more than I expected to pay." And he said "oh, really?" Like he was surprised. I don't mind paying for good services, but it's very clearly a bait and switch tactic and for that alone I give 1 star. 

Phil D. 

on Yelp

4 years ago

Same as everyone else, we had a $50 coupon and they upsold up HARD. As far as I know the tech did a good job, and he was friendly. But when he went over the price with us and it came to $413 I said "that's way more than I expected to pay." And he said "oh, really?" Like he was surprised. I don't mind paying for good services, but it's very clearly a bait and switch tactic and for that alone I give 1 star. 

Merrie V. 

on Yelp

6 years ago

Got a $49.00 coupon in the mail for 10 vents and a main. Basically after the tech finished with my "analysis", I needed $1900.00 worth of cleaning and UV lights and washable filters and holes cut in my trunk lines all for the piggybacked coupon cost of $1599.00. This cost reduction was after he called his office manager to see what an amazing deal he could get for me. I seriously felt like I was buying a car. Ended up having my dryer vent cleaned and TWO vents vacuumed out and some sanitizer shot down them for $104.00. ... read more

Merrie V. 

on Yelp

6 years ago

Got a $49.00 coupon in the mail for 10 vents and a main. Basically after the tech finished with my "analysis", I needed $1900.00 worth of cleaning and UV lights and washable filters and holes cut in my trunk lines all for the piggybacked coupon cost of $1599.00. This cost reduction was after he called his office manager to see what an amazing deal he could get for me. I seriously felt like I was buying a car. Ended up having my dryer vent cleaned and TWO vents vacuumed out and some sanitizer shot down them for $104.00. ... read more

Jolanda W. 

on Yelp

6 years ago

Used a groupon that touted 12 vents, one main, one return and dryer. By the time the tech added up the additional vents and returns and mains (who knew that most houses have 3 mains), it came to an up sell off over $400. I declined the upsell. The tech was very nice but after I declined, his mood was distinctly "chilly." It wasn't clear to me what vents he ended up cleaning. I did check and he put them all back were they belonged. He did put in a new filter although he didn't like the cheap filters the HVAC guys had reco... read more

Jolanda W. 

on Yelp

6 years ago

Used a groupon that touted 12 vents, one main, one return and dryer. By the time the tech added up the additional vents and returns and mains (who knew that most houses have 3 mains), it came to an up sell off over $400. I declined the upsell. The tech was very nice but after I declined, his mood was distinctly "chilly." It wasn't clear to me what vents he ended up cleaning. I did check and he put them all back were they belonged. He did put in a new filter although he didn't like the cheap filters the HVAC guys had reco... read more

Debra P. 

on Yelp

6 years ago

If there was a "0" star rating I give this company that!! Appointment was scheduled a month ago and I got a call the day of my scheduled appointment saying that the tech was behind and won't be able to make it. So reluctantly, I gave them another try and got rescheduled. The day of my 2nd appointment, got a call about coming several hours earlier since the tech was available sooner than that the appointed time. The tech came (young kid)-his name is Tyler and inspected the vents. He left his clipboard on my table and gav... read more

Debra P. 

on Yelp

6 years ago

If there was a "0" star rating I give this company that!! Appointment was scheduled a month ago and I got a call the day of my scheduled appointment saying that the tech was behind and won't be able to make it. So reluctantly, I gave them another try and got rescheduled. The day of my 2nd appointment, got a call about coming several hours earlier since the tech was available sooner than that the appointed time. The tech came (young kid)-his name is Tyler and inspected the vents. He left his clipboard on my table and gav... read more