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Apex Clean Air AC & Heating Repair
- Heating & Air Conditioning/HVAC
- Salt Lake City, UT
About this business
Location details
3855 S 500 W, Salt Lake City, UT, 84115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 6:00 p.m. | |
| Tue | 07:00 a.m. to 6:00 p.m. | |
| Wed | 07:00 a.m. to 6:00 p.m. | |
| Thu | 07:00 a.m. to 6:00 p.m. | |
| Fri | 07:00 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
When I saw the ad for "Only $49", I could only think of the old saying if something sounds too good to be true, it probably is. This is the case with Apex Clean Air. The technician came to my house and did his inspection. Immediately he attempted to upsell me saying that I should have a UV sanitizer installed to help with mold. Having a hunch that I was not going to get away with a $49 air vent cleaning job, I stopped him when he was at $399 and asked him to leave. I should have checked the Yelp reviews as they are mostly 1... read more
Business response:
Thank you for sharing your experience with us Michael. The service you described does not reflect the transparency and high standards we are committed to. Your feedback is essential, and we are determined to use it to improve. We are committed to making this right and proving to you the exceptional experience we consistently deliver. We have sent you a DM, let’s see what we can do to make this right.
Originally quoted 299 over the phone, after getting here, said 599, and tried to scare us and thinking we had mold, but couldn't verify if it was mold legally. Told us it tested purple, and said really if we want to get it done it would be o2000 to get it completely taken care of. we told him we were not up for it, and he said the prices are good today only, coupon only works one time and only once per household. So if he leaves, the prices will be higher. Super shady, don't recommend these people!!! Epitome of bait and swit... read more
Business response:
Thank you for bringing this to our attention! The experience you’ve described does not align with the values or practices we are committed to delivering. Transparency and trust are at the core of what we do, and we are determined to address your concerns. We are reviewing this situation internally to ensure it is fully resolved and does not happen again. Expect to hear from us soon—we are committed to making this right and proving the level of service we consistently deliver.
Originally quoted 299 over the phone, after getting here, said 599, and tried to scare us and thinking we had mold, but couldn't verify if it was mold legally. Told us it tested purple, and said really if we want to get it done it would be o2000 to get it completely taken care of. we told him we were not up for it, and he said the prices are good today only, coupon only works one time and only once per household. So if he leaves, the prices will be higher. Super shady, don't recommend these people!!! Epitome of bait and swit... read more
Business response:
Thank you for bringing this to our attention! The experience you’ve described does not align with the values or practices we are committed to delivering. Transparency and trust are at the core of what we do, and we are determined to address your concerns. We are reviewing this situation internally to ensure it is fully resolved and does not happen again. Expect to hear from us soon—we are committed to making this right and proving the level of service we consistently deliver.
My god where do I begin. Received their $49 special in the mail. The guy with the sly smile on the right of the picture showed up saying he is the lead technician. Acts like your best friend and then starts the upsell. Starts at $179 to do the whole house. I am fine with that, but then says he took a picture of a "random" vent in my house, and it came back purple, which means it has mold, mildew, etc... and shows me the picture of my so-called vent with water in it, and can't perform the service, "by law", because it would b... read more
Business response:
Sean, thank you so much for leaving us feedback. What you’ve described is not reflective of the service and professionalism we hold ourselves to, and we take this matter very seriously. Your trust is invaluable, and we are fully committed to addressing your concerns and demonstrating the level of excellence we consistently deliver. We will be investigating this situation thoroughly and taking immediate action to ensure accountability and improvement. Thank you for allowing us the opportunity to make this right and restore yo... read more
My god where do I begin. Received their $49 special in the mail. The guy with the sly smile on the right of the picture showed up saying he is the lead technician. Acts like your best friend and then starts the upsell. Starts at $179 to do the whole house. I am fine with that, but then says he took a picture of a "random" vent in my house, and it came back purple, which means it has mold, mildew, etc... and shows me the picture of my so-called vent with water in it, and can't perform the service, "by law", because it would b... read more
Business response:
Sean, thank you so much for leaving us feedback. What you’ve described is not reflective of the service and professionalism we hold ourselves to, and we take this matter very seriously. Your trust is invaluable, and we are fully committed to addressing your concerns and demonstrating the level of excellence we consistently deliver. We will be investigating this situation thoroughly and taking immediate action to ensure accountability and improvement. Thank you for allowing us the opportunity to make this right and restore yo... read more
Extremely poor service, and pushy sales staff. Will never, ever have this company on our property ever again.
Business response:
Thank you for sharing your experience with us! Delivering exceptional, pressure-free service is central to who we are, and we take it seriously when we miss that mark. Your feedback is crucial, and we are committed to making this right. We’ll be reaching out to address your concerns and show you the five-star experience we consistently strive to provide. Thank you for giving us the opportunity to demonstrate our commitment to excellence.
Extremely poor service, and pushy sales staff. Will never, ever have this company on our property ever again.
Business response:
Thank you for sharing your experience with us! Delivering exceptional, pressure-free service is central to who we are, and we take it seriously when we miss that mark. Your feedback is crucial, and we are committed to making this right. We’ll be reaching out to address your concerns and show you the five-star experience we consistently strive to provide. Thank you for giving us the opportunity to demonstrate our commitment to excellence.
The way the evaluate cost on couple is different than they do on site. Price will hike a lot when tech is onsite. Also upsell a lot of services, end up cost several times than initial expectation. Cannot recommend them.
The way the evaluate cost on couple is different than they do on site. Price will hike a lot when tech is onsite. Also upsell a lot of services, end up cost several times than initial expectation. Cannot recommend them.
Frequently asked questions about Apex Clean Air AC & Heating Repair
How is Apex Clean Air AC & Heating Repair rated?
Apex Clean Air AC & Heating Repair has a 4.7 star rating with 2,448 reviews.
When is Apex Clean Air AC & Heating Repair open?
Apex Clean Air AC & Heating Repair is closed now. It will open at 7:00 a.m.