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Apex Clean Air AC & Heating Repair
- Heating & Air Conditioning/HVAC
- Salt Lake City, UT
About this business
Location details
3855 S 500 W, Salt Lake City, UT, 84115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 6:00 p.m. | |
| Tue | 07:00 a.m. to 6:00 p.m. | |
| Wed | 07:00 a.m. to 6:00 p.m. | |
| Thu | 07:00 a.m. to 6:00 p.m. | |
| Fri | 07:00 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
We bought a groupon and Austin McWilliams exceeded our expectations in a huge way. He did what we ordered and went the extra mile to get extra lint out of our dryer vent. I highly recommend Apex Clean Air and expecially Austin. They deliver a better service than anyone else I have used previously.
We bought a groupon and Austin McWilliams exceeded our expectations in a huge way. He did what we ordered and went the extra mile to get extra lint out of our dryer vent. I highly recommend Apex Clean Air and expecially Austin. They deliver a better service than anyone else I have used previously.
Great experience! They came when they were scheduled. The technicians were Travis and Antoine. Both of them were incredibly friendly and respectful. They did a very thorough cleaning of our ducts, and we could tell the difference in the air quality the next day. I did not have any issues with reaching them. An intake agent answered immediately when I called to make an appointment.
Great experience! They came when they were scheduled. The technicians were Travis and Antoine. Both of them were incredibly friendly and respectful. They did a very thorough cleaning of our ducts, and we could tell the difference in the air quality the next day. I did not have any issues with reaching them. An intake agent answered immediately when I called to make an appointment.
Our HVAC system is old yet well maintained. We usually have Duct Works clean our ducts but decided to give Apex a try since the reviews were outstanding and so was the price. Unfortunately, since having the $49 special, we now have no cold air coming out of the vents! Management called to apologize and said a technician would "give us a courtesy visit to resolve the issue". What we got instead was a snarky guy named Jonathan, who was only interested in selling us a new unit instead of correcting the job. For duct cleaning, ... read more
Business response:
Thank you for taking the time to share your feedback. We truly appreciate every review—positive or negative—as they help us identify areas for improvement and guide future training for our team. We’re sorry to hear about your experience and that we fell short of expectations. Our goal is always to provide quality service with honesty and professionalism. We appreciate the opportunity to learn from this and will use your feedback to ensure better communication and follow-up moving forward. — The Apex Clean Air Team
Hook and bait like a car dealership then up charge you so hard. Don't fall for any of their scam advertisements you will be highly pressured and end up paying way more for services you were not expecting. I do not recommend this business
Business response:
Thank you for sharing your feedback. We take all reviews seriously and use them as opportunities for growth and training. We’re very sorry to hear that your experience didn’t reflect the professionalism and transparency Apex Clean Air is known for. Our goal is never to pressure, but to educate customers on available options and solutions. We appreciate the input and will review this internally to ensure a better experience moving forward. — The Apex Clean Air Team
Their $49 coupon isn't really much of deal at all. It covers 10 vents, 1 air intake. In our case we had 14 vents and 3 intakes. The total came to $269, meaning that the first vents cost $4.90 each and the last 4 cost $55.00 each. Like others mentioned they spent most of their time pitching upgrades for $1,089 to over $2,500. They could have made that presentation in a few minutes instead of droning on for 30+ minutes even though we made it very clear upfront that we weren't interested in upgrades. My preference would be to... read more
Business response:
Thank you for your feedback. At Apex Clean Air, we’re committed to 100% transparency with our pricing. When scheduling your appointment, we explain exactly what’s included in our $49 special—10 supply vents and 1 return—and we also send a confirmation email that clearly outlines pricing for any additional vents: $15 per extra supply and $30 per extra return. This allows every customer to make the best decision for their home and budget. While we do offer optional upgrades for enhanced air quality, they are never required, a... read more
Their $49 coupon isn't really much of deal at all. It covers 10 vents, 1 air intake. In our case we had 14 vents and 3 intakes. The total came to $269, meaning that the first vents cost $4.90 each and the last 4 cost $55.00 each. Like others mentioned they spent most of their time pitching upgrades for $1,089 to over $2,500. They could have made that presentation in a few minutes instead of droning on for 30+ minutes even though we made it very clear upfront that we weren't interested in upgrades. My preference would be to... read more
When I saw the ad for "Only $49", I could only think of the old saying if something sounds too good to be true, it probably is. This is the case with Apex Clean Air. The technician came to my house and did his inspection. Immediately he attempted to upsell me saying that I should have a UV sanitizer installed to help with mold. Having a hunch that I was not going to get away with a $49 air vent cleaning job, I stopped him when he was at $399 and asked him to leave. I should have checked the Yelp reviews as they are mostly 1... read more
Business response:
Thank you for sharing your experience with us Michael. The service you described does not reflect the transparency and high standards we are committed to. Your feedback is essential, and we are determined to use it to improve. We are committed to making this right and proving to you the exceptional experience we consistently deliver. We have sent you a DM, let’s see what we can do to make this right.
Frequently asked questions about Apex Clean Air AC & Heating Repair
How is Apex Clean Air AC & Heating Repair rated?
Apex Clean Air AC & Heating Repair has a 4.7 star rating with 2,448 reviews.
When is Apex Clean Air AC & Heating Repair open?
Apex Clean Air AC & Heating Repair is closed now. It will open at 7:00 a.m.