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Apex Clean Air AC & Heating Repair
- Heating & Air Conditioning/HVAC
- Salt Lake City, UT
About this business
Location details
3855 S 500 W, Salt Lake City, UT, 84115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 6:00 p.m. | |
| Tue | 07:00 a.m. to 6:00 p.m. | |
| Wed | 07:00 a.m. to 6:00 p.m. | |
| Thu | 07:00 a.m. to 6:00 p.m. | |
| Fri | 07:00 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Ty was the tech that came to service my furnace today. It was a yearly tune up, and Ty was thorough in this process, He was courteous to take the time to explain his findings and recommendation. Apex is a company I have called upon many times for HVAC tune ups and general maintenance . I trust their professionalism and comprehensive training. Give them a call for the service you need at a price you can afford! Ro Thompson
Business response:
Thank you so much for your kind words and for being a loyal Apex customer! We’re thrilled to hear that Ty provided such a thorough and professional tune-up. We truly appreciate your trust in our team and love knowing we’ve earned your confidence time after time. We’ll be sure to share your feedback with Ty — he’ll be so glad to hear it! — The Apex Clean Air Team
The best people to work with. The owner actually cares about what he's doing. I see a lot of negative about their advertisement but every house is different and of course things vary. The price, service, and quality turned out great.
Business response:
We are delighted to hear about your positive experience with our owner and team. Your understanding that every house is different and your appreciation for our price, service, and quality mean everything to us. Thank you for choosing Apex Clean Air!
honest, truly care about there customers. would highly recommend them for any hvac needs including duct cleaning!!! great company , great staff great owners.JRW
Business response:
We are delighted to hear about your positive experience with our honest approach and customer care. Your recommendation for HVAC and duct cleaning services means everything to us. Thank you for choosing Apex Clean Air!
Excellent service! Will definitely use again if needed. Matthew Davidson did a great job.
Business response:
We are delighted to hear about your excellent experience! We look forward to serving you again whenever needed. Thank you for choosing Apex Clean Air!
Reasonably priced. Techs are told to sell so expect to be told your health is in dire need of the greatest and latest. Got a nice coupon for vent cleaning, got upsold HVAC blower and AC coils cleaned up(to be fair, we kinda needed it). Great customer service and knowledgeable tech. Won't give 5 stars because tech said applying for financing wouldn't hit my credit. The credit alerts stating a hard check say otherwise. Got an unwanted line of credit out of this.
Business response:
Thank you for taking the time to share your feedback. We truly appreciate all reviews, as they help us continue to train and improve. We’re glad to hear you experienced great customer service and knowledgeable technicians, but we’re sorry for the misunderstanding about the financing process. We take feedback like this seriously and will use it in our ongoing training to ensure clear and accurate communication moving forward. — The Apex Clean Air Team
We had a small house fire downstairs and we asked to get on the urgent service list with Apex clean air. We wanted to see if cleaning the vents would help with the smoke smell. We got a text saying they had an opening the next day. I responded "yes!", and the lady said I was on the schedule. When Apex didn't show up within the allotted window that they had given me, I called them. They admitted they had made a scheduling mistake. They IMMEDIATELY sent a tech out to do our service. For which I was VERY grateful! The work ... read more
Business response:
Hi Emily! Sorry for any mishaps with your appointment. We will look into this right away. If you had scheduled the appointment then it should have been set on the schedule. We appreciate you making us aware of that. That is not normal at all obviously and we appreciate you letting us still come out to service your home. Considering that we would have normally been able to compensate you for your time. I will see to it that that is done. In regard to your quote. You had more work done then what was asked about or quoted on t... read more
Invited me to an interview, interview seemed to go super well and smooth. Had a good conversation with Travis and he referred me to move onto a second interview with the owner of Apex. He brought me to meet the owner etc. They said they would reach out regarding the second interview within the week. I never heard anything so I decided to reach out to Travis a few times and was left on seen every time. I don't mind not getting the job but a response would have been professional and adequate. Just kind of left me high and dry ... read more
Business response:
Thank you for taking the time to share your experience. We’re glad to hear your in-person interaction felt positive and respectful—that’s something we always aim for. That said, we agree that clear follow-up is important, and we regret that you felt left without a response. We truly appreciate your interest in Apex Clean Air. While we are highly selective in our hiring process and only move forward with the most qualified candidates, we recognize that communication can always be improved and we’ll use this feedback to do bet... read more
Along with many others, I saw the $49 special advertised online. It said it included 10 vents and one return. I figured I'd give it a shot. I then looked online and saw a lot of poor reviews about upselling and people not getting the special. So when they called me to schedule the appointment I was very clear with the woman on the line , who was very nice, that I only intended to take advantage of the special. She said there was no issue with that, but did give me a heads up that the tech that came would give us a qu... read more
Business response:
Thank you for sharing your feedback! We're happy to hear that you had a positive experience with Noah! We understand your concerns regarding our marketing and the upselling. We strive for transparency and clarity in all of our offers, and we’ll take your comments into account as we continue to refine our processes. Your satisfaction is important to us, and we are committed to improving in ways that better serve our clients.
Along with many others, I saw the $49 special advertised online. It said it included 10 vents and one return. I figured I'd give it a shot. I then looked online and saw a lot of poor reviews about upselling and people not getting the special. So when they called me to schedule the appointment I was very clear with the woman on the line , who was very nice, that I only intended to take advantage of the special. She said there was no issue with that, but did give me a heads up that the tech that came would give us a qu... read more
Business response:
Thank you for sharing your feedback! We're happy to hear that you had a positive experience with Noah! We understand your concerns regarding our marketing and the upselling. We strive for transparency and clarity in all of our offers, and we’ll take your comments into account as we continue to refine our processes. Your satisfaction is important to us, and we are committed to improving in ways that better serve our clients.
Frequently asked questions about Apex Clean Air AC & Heating Repair
How is Apex Clean Air AC & Heating Repair rated?
Apex Clean Air AC & Heating Repair has a 4.7 star rating with 2,447 reviews.
When is Apex Clean Air AC & Heating Repair open?
Apex Clean Air AC & Heating Repair is open now. It will close at 6:00 p.m.